Reference

castoto Privacy Policy For Indonesia Accounts

castoto Privacy Policy explains what we collect when you open an account, sign in from a phone, or use DANA, OVO, GoPay and QRIS.

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CONTACT ROUTES

Where To Ask About Your Data

A direct support route helps you ask about the Privacy Policy without guessing which team handles your request. Use the account support chat when a login record, wallet reference or cookie choice needs explanation. Include your registered phone number only through the secure account path, and never send a password or wallet PIN in a message.

Team online

Policy questions

Ask through support chat for a plain-English explanation of a Privacy Policy section, including why a phone, device or account activity record may be connected to your account.

Wallet record check

If a DANA, OVO, GoPay or QRIS reference looks unfamiliar, share the transaction date and status shown in your account so our support path can locate the matching record.

Account correction

For a change request, sign in first and identify the exact account field to amend. We may ask for a verification step before changing contact details or releasing account records.

DATA CONTROLS

Six Controls Behind Your Privacy Policy

We handle this policy area through practical controls rather than broad promises. Account access starts with phone verification, while device checks help us spot unusual sign-in patterns.

Account details

When you open an account, we use the phone number and verification responses needed to create and protect access. We do not ask you to place a password or wallet PIN in support chat.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account records help us match deposits or withdrawals with your account. The payment reference is handled as a transaction record, not as your secret wallet credential.

Cookies and devices

Our browser may store cookies for sign-in continuity, security checks and selected preferences. On a mobile browser, clearing site data can remove those settings and may require phone verification at the next account access.

Security checks

We compare account access signals such as device and browser details to help identify unusual activity. If a sign-in or wallet status stalls, support may request account verification before discussing the record.

Retention periods

We retain account, support and transaction records only for the operational, security or legal period connected to their purpose. The period can differ by record type and may depend on local law.

Your requests

You can contact us through the secure account support path to ask about access, correction, deletion or a policy concern. We first confirm account ownership, then explain what action is available where local law permits.

Privacy Policy Questions About castoto

These answers address the searches we hear most often before an account is opened. Each response stays focused on how the Privacy Policy applies to account access, local wallet records, mobile browsing and requests sent to our support path.

The castoto Privacy Policy covers account details, phone verification, device and browser records, cookies, support messages, and payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account channels.

We collect the details needed for account creation and access, such as your phone number and verification responses. We can also record sign-in device, browser and security events connected with that account.

Payment references let us match a DANA, QRIS, OVO, GoPay, bank transfer or virtual account transaction with the right account. They help us investigate a missing status without requesting your wallet PIN.

Cookies can keep selected preferences and support sign-in continuity in your mobile browser. Clearing browser site data removes those settings, so the next access may require phone verification again.

Yes. Sign in, use the account support path, and identify the field that needs correction. We may confirm ownership before making a change, and the available action depends on local law.

Retention depends on the record and its operational, security or legal purpose. Account, support and transaction records can follow different periods, and local requirements may affect when a record can be removed.

You can send an access request through support chat after signing in. Include the registered phone number through the secure path, not in open messages, and we will explain the next step where local law permits.

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